We are happy to provide the below list of FAQ's to assist you with the application and any questions you may have.
What Wix App's does the integration work with?
The Wix Integration works only with Wix stores, this means the application will NOT work with other wix applications including Wix Bookings, Wix Restaurants, and the features within. For more information on the supported features please see below article.
I have found other features within the app listed as "Beta Release" or "Testing", what does this mean?
When we build the application we also add features and functionality for a limited user base so it does not go through the rigorous testing that the main supported features do. The features are still open for general use but as a "Non Supported" feature they are subject to removal and changes without prior notice. We still advise users to try them and provide feedback, however, these features may be removed or changed in the future. The supported features of the app are found within the integration guide below.
My products wont sync stock levels, what is causing this?
There is a range of reasons why stock wont sync, however, the most common reasons are that the products are not linked, your Epos Now location is setup incorrectly, or the stock sync is turned off. To check stock sync is on, head to the stores settings page and check that the switch for Stock Sync is turned on.
If the product is linked and they still will not sync, i would suggest to check the location ID that is linked through the stores setup page. To access this page, click the settings bar on the left then click store settings, scroll towards the bottom of this page and you will see a Epos Now connection settings, please ensure the location you have connected is the correct location that your stock is in. The other reason is master products, we do not work with master products in epos now, only product level stock can be synced with Wix. If your products are linked correctly and your location/products are setup as per the installation guide (here) then please access the dashboard of the application, search for the product and click the view button, on the appearing side bar you will see a section that says "Last Stock Error" if there is an issue with the sync it will display the reasoning here.
I have setup the wrong epos now location, how do i change it?
Unfortunately the way the Epos Now tokens work it is not easy to just change location, to do this please contact support and we will walk you through the steps required to change the location. Contact support
Can I change my Connected Wix Site?
Yes, you can change the connected Wix site, however, be careful when completing this as when changing Wix site your product links will be removed as the products in the previous Wix site will have different product ID's
How does the linking process work?
The linking process works in multiple ways, the main use case would be via SKU or Barcode, to do this you will need to have the product in Wix with the Barcode or the SKU against the Wix SKU field, If linking variants this can be done when pricing for individual variants is turned on against the Wix Store product. Please remember wix only has a SKU field so you would place the SKU or the Barcode from epos now within this field. Please also be aware the barcode must be exact and single barcode only so ensure there is no additional leading or trailing spaces and you have not placed multiple barcodes. Once this is saved you can request a link check through the App.
How does order printing work?
For order printing to work you must have the WOOU setup in epos now and the product categories set to the correct printer. You can then head over to the App Wix Store settings and turn on Send To Print. This will then push a print call with the transaction sent to Epos Now. Please note if there are multiple products on the order, only the products showing a correctly setup Epos now WOOU and category will print on the docket.
My Transactions are not going to Epos Now?
For orders to be successfully posted to Epos Now you will be required to ensure the products are linked correctly and the Wix Order is paid, if the Wix order is not paid (for example manual payments) the order will not get posted until the payment is completed, if the linking is incorrect the transaction would go to Epos Now using a miscellaneous product rather than the correct Epos Now product, this would not then adjust stock correctly. If your transactions are still not going, please contact our support team with a Screen Shot (customer details revoked) of the Wix order including the time & date stamp with the Wix Order number and we can investigate.
What is the difference between V1 & V2 Wix Webhooks?
The main difference is the way they are processed in our System. With V1 orders are sent to Epos now first and only on a successful post would we add the order to our system. With V2 hooks the order is added to our system first and then processed to Epos Now so if an error occurs within the order post the order will still be noted in the Apps "Wix Orders" section but as a Orange (pending) order, you can then see the error as to why it failed. You can also then click to Resend to epos now to attempt a manual processing.
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