The Sync All function in Orion lets you refresh every product in your catalogue with one click.
It is designed for occasional use when you need to reset or re-align all products, especially after bulk changes in Epos Now.
What Does “Sync All” Actually Do?
Sync All sends a single event to Orion that tells it to re-sync every active product for your store.
For each product, Orion will perform a full pass:
Fetch the latest product data from Epos Now
Check & update the product record in Orion
Attempt to link the product (barcode → SKU)
Update stock on Wix (if linked)
Update price on Wix (if linked)
Handle any errors safely
Every product is processed individually, ensuring no duplicates and no missed updates.
Where to Find the Sync All Button
Log in to your Orion dashboard
Go to My Products
Click the Sync All button at the top of the page
The button will show a confirmation before starting, to avoid accidental syncs.
How Often Can I Use Sync All?
To protect performance (both yours and other merchants), Sync All can be used:
⭐ Once every 24 hours
This prevents unnecessary strain and keeps your product catalogue healthy.
Note: Your real-time sync continues normally regardless — Sync All is only for bulk refreshes.
What You’ll See During a Sync All
As the sync runs, you'll see updates in:
Notifications → confirmation of stock/price/product updates
My Products → products update individually as they complete
Dashboard → overall system health remains unaffected
Job Progress → internal tracking that ensures every product is counted
Orion processes thousands of products in parallel, but still guarantees safe ordering and no duplicates.
How Long Does Sync All Take?
Typical ranges based on catalogue size:
| Number of Products | Expected Sync Duration |
|---|---|
| 1–500 | ~1–3 minutes |
| 500–2,000 | ~3–8 minutes |
| 2,000–5,000 | ~8–18 minutes |
| 5,000–10,000 | ~20–35 minutes |
Times vary depending on:
Epos Now response time
Wix API load
Your catalogue size
Even the largest stores complete safely without timing out.
What Happens After Sync All Finishes?
When Orion completes a full sync:
Your product data is fully refreshed
Your stock and prices are aligned with Wix
You receive a Batch Sync notification to your dashboard
When Should You Use Sync All?
You may want to run Sync All if you have:
Bulk changes in Epos Now (new barcodes, updated prices, stock adjustments)
Migrated from Legacy to Orion
Imported products into Epos
Linked many products in Wix at once
Corrected barcodes/SKUs
Or if you simply want to ensure your entire catalogue is fresh.
When You Don’t Need To Use Sync All
You can skip Sync All in most cases because Orion handles everything automatically:
Stock changes sync instantly
Price changes sync instantly
Product updates sync instantly
Sync All is only for full-catalogue refreshes — not daily operation.
Key Takeaways
Sync All refreshes your entire catalogue with one click
Available once every 24 hours
Real-time sync continues working at all times
Useful for large changes or migrations
Typical time: 1–35 minutes depending on catalogue size
Need help?
If your Sync All seems slow or you’re unsure whether it finished, our team can check your logs instantly.
Click here to raise a ticket
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