Products are not Linking

Modified on Fri, 14 Apr, 2023 at 3:19 PM
The Problem
I have installed the app and i can see my products but they are not linked and are "Orange" on the status


Solutions 

1. Your products may be in the link queue
Firstly if you have only just installed the app or have recently pressed "Link Product" on your application dashboard, your products may be in the link queue. Depending on the server load and the number of products you have this can take any where from 30 minutes to 24 hours to setup the initial linking. The link queue on average however usually takes less than 2 hours.
Please wait 24 hours after installing the app for the initial link check to complete

2. You have not setup your products correctly.

The app relies on 2 different ways to link products.
Manually, Complete this by going to your application dashboard, clicking a product, clicking "Link" in the product viewer and selecting your Wix product.
By Barcode / Sku. This is done by having the Epos Now barcode or Epos Now SKU in the Wix SKU field of the Wix Product Editor.

Please double check the barcode or sku is correct against the Wix Product.

NOTE: 
The application will look against the Wix SKU for the Epos now BARCODE or SKU. Please ensure you have unique SKU's on each product if using the SKU for a lookup field. 
3. You have not performed a link check

The app will immediately check for links after the initial setup is complete. if you did not have the correct barcodes or SKUs against the wix product when this happened your Products would not have found a link.

Once you have added the correct barcodes or SKU's to the products in Wix head back into the application dashboard (here) and click Link Products in the Top RHS of the dashboard



NOTE: 
EPOS NOW IS THE SOURCE OF TRUTH, NOT WIX. EPOS NOW WILL UPDATE WIX STOCK AND PRICES, NOT THE OTHER WAY AROUND
Still having problems?
Reach out to our team through the Chat bar in the bottom right hand corner so they can assist further. 