New products in Epos Now are not coming to the Server

Modified on Thu, 9 Mar, 2023 at 2:43 PM

There is a few reasons why products created in Epos Now are not landing in our servers, these are.


  1. You have not entered in all required details to the new Epos Now product. Required fields are as below; 
    1. Epos Product ID (generated by Epos Now)
    2. Product Name
    3. Product Sale Price

  2. You do not have a valid installation or have cancelled the application subscription



If you have not received a product but the above is all complete you can try to edit a field in the product editor in Epos Now as this will also trigger a new product to be created if we cannot find one. Or you can use the 'Link Products' button in the top right hand side of the main dashboard, this will request new products prior to linking. 



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article